Refunds & cancellation

How paid plans, cancellations and refunds work.

Last updated: 30 October 2026

Free plan

The Free plan costs nothing and needs no card. There is nothing to cancel or refund.

Paid plans

Paid plans are billed in advance, for the period (such as a month or a year) agreed before you pay and shown on your invoice.

Cancelling

You can cancel a paid plan at any time by WhatsApp or email. Your plan stays active until the end of the period you have paid for, and you will not be charged again. After that your account moves to the Free plan, and your proposals stay in your account.

Refunds

To ask for a refund, WhatsApp +91 87968 03324 or email [Support email, e.g. support@solarproposal.in] with your company name and the payment details. Approved refunds are paid to the original payment method within 7 working days.

Delivery

SolarProposal is an online service. Nothing is shipped. Your paid plan is switched on in your account once your payment is confirmed, usually the same day.

Contact

Solar Proposal, [Registered office address]. See also our terms of service.